SPA POLICIES

Arrival

We ask you to please arrive 10 minutes early to ensure your full allotted time. Please remember that your session time includes undressing and redressing as well as professional consultation and recommendation from your therapist. If you happen to be running late, please call (949)942-0523 to let us know. We will do our best to accommodate your needs; However, the full amount will be charged, and the full session time is not guaranteed.

Spa Environment

For the considerations of you and other guests, we ask that you turn off your cellphones and speak softly within the spa.

During The Service

Please let us know about the room temperature, the music volume, the massage pressure, etc. We can adjust to make sure you have a most relaxing experience.

Get Comfortable

Your therapist will step out for a moment, allowing you to disrobe (to your comfort level) and lay onto a table underneath the top sheet and blanket. During your massage, your therapist will only uncover the areas of your body they’re working on.

During your massage

You can ask for either a full-body massage (for general relaxation) or a customized session focusing on specific parts of your body. And remember, your comfort matters. Feel free to talk with your therapist as much, or as little, as you wish.

Stay relaxed

It’s important to relax your mind and muscles during your massage. Breathe normally and try not to tighten or contract your muscles. Maintain open lines of communication with your therapist if you’d like to provide feedback on their pressure or techniques.

Jewelries/Valuables

Please remove your jewelries and leave your valuables at home. We are not responsible for lost or stolen items. Undress to your comfort level:

Some prefer to keep their undergarments on during a massage, while others prefer to remove them. Either way, you will always be professional draped.

Cancellations

To cancel or reschedule your appointment, we require 24- hour notice to avoid being charged a cancellation fee of $50 flat fee.

Deposit and pre-authorization

We hold the amount to verify a customer’s card, with the plan to charge it fully at a later date as a guarantee in case the customer no-shows.

No-shows

will be charged 100% of services.

Gratuities

Customary gratuities are typically 15-25% of the non – member rates, based on satisfaction of your experience.

Gift Cards

Gift cards can only be used at the studio where they were purchased. Gift cards are non-refundable, have no cash value and unless stated do not include gratuity. Gift cards must be presented at time of appointment, otherwise the full session amount will be due.

Payment

We accept Cash, Visa, Master Card, Discover and American Express. We must have a valid credit card on file to reserve your appointments.

Memberships

Member sessions are non-refundable and do not include gratuity. Sessions cannot be split to pay for upgrades. If form of payment declines for the month, all accumulated sessions will expire, and upcoming appointments will be canceled, until we receive updated payment information. (A two (2) day grace period will be allowed for members to update their payment information).